here to help

Support

answers first, email second — most things are covered below

faqCommon questions

My widget isn't updating. What can I do?

iOS refreshes widgets on its own schedule, so brief delays are normal. If a widget seems stuck:

  • Open the app once — this triggers a refresh.
  • Check that Low Power Mode is off (it slows widget updates).
  • Remove the widget and add it again.
How do I connect my account for the usage widget?

Open the app, go to the Usage section, pick your provider, and sign in with that provider's official login. Your credentials are stored only in your device's keychain — see the privacy policy.

Note: usage tracking requires a subscription with the provider (for example a Claude or ChatGPT plan).

I'm not receiving alerts.
  • Check Settings → Notifications → Nomo is allowed.
  • Make sure the alert toggles are on inside the app's Alerts screen.
  • Focus modes and Do Not Disturb can silence notifications.
Which services does Nomo monitor?

Nomo currently monitors major AI providers such as Claude and OpenAI, and coverage keeps growing. Have a provider you'd like added? Email us — requests genuinely shape the roadmap.

Does Nomo work without signing in?

Yes. Live status, history, widgets, and outage alerts all work with no account at all. Signing in is only needed for the optional usage widget.

How do I delete my data?

Turn off alerts (this unregisters your device from our notification service) and delete the app (this removes keychain credentials). We hold nothing else — there's no account to close.

Still stuck?

Email us and a human will get back to you — usually within a couple of days. Including your iOS version and a screenshot helps a lot.